Request rides by phone in Moscow*
How to request a ride by phone
Order a taxi by phone +7 (495) 999 99 99
*Ask the operator which service classes are available when requesting a ride by phone
(Moscow) from ₽169
Minimum price (3 min and 1 km included) — ₽169
Minimum price — not more than ₽169
Wait time — 3 min
Paid wait time — not more than ₽13 /min
Thereafter inside city — not more than ₽13 /km,not more than ₽12 /min
Extra fee to request ride by phone — not more than 4%
Thereafter in suburbs
not more than ₽21 /km
Thereafter in suburbs
not more than ₽12 /min
Wait time during trip
not more than ₽13 /min
The User agrees to the terms and restrictions of such a ride, namely:
— During transportation, the Taxi Service (Service Partner) has the right to accept the Request of another User, therefore making it possible to a) change the route of the transport in order to fulfill the second Request, b) increase the estimated travel time
— When a User places a transport Request, another user may have a transport Request in progress at the same time. This means that no more than two Users can be in the vehicle at the same time when two Requests are being executed
— The route is determined as the shortest route based on the Service algorithm taking into account the Requests of both Users
— The destinations of each user cannot be changed after the Request is accepted by the Taxi Service (Service Partner)
— During transportation, the Taxi Service (Service Partner) has the right to accept the Request of another User, therefore making it possible to a) change the route of the transport in order to fulfill the second Request, b) increase the estimated travel time
— When a User places a transport Request, another user may have a transport Request in progress at the same time. This means that no more than two Users can be in the vehicle at the same time when two Requests are being executed
— The route is determined as the shortest route based on the Service algorithm taking into account the Requests of both Users
— The destinations of each user cannot be changed after the Request is accepted by the Taxi Service (Service Partner)
Pricing for transportation services from the Taxi Services (Service Partners) may vary. The maximum price of services is indicated without taking into account additional price multipliers.
The estimated ride price specified in the service may change depending on the service classes of Taxi Services (Service Partners) and/or the application of the surge pricing and/or reduced density and/or linear density and/or shared ride density multipliers, and also if the destination changes during the ride, the passenger requests additional stops, or in other cases specified in the Terms of Use.
There might be a pickup fee. A pickup fee is added to the transport price and calculated based on:
(1) the distance between the vehicle and the User's location and
(2) the time required for the vehicle to cover this distance.
Depending on the User's location, there might be a cancellation fee if:
(1) The Request is canceled or deemed canceled by the User as described below:
(a) the User cancels the Request through the Service after pickup
(b) the User does not show up for the pickup within 30 minutes after pickup (including free wait time).
In this case, the cancellation fee is calculated as the total of:
(a) the minimum transport price for the corresponding service class and
(b) wait time minutes exceeding free wait time (limited by 30 minutes) multiplied by the per-minute cost of paid wait time according to the service class selected by the User.
In case of paid cancellations of Requests to the airport, the city service class rate is applied, excluding the pickup fee, which is calculated as an out-of-city pickup according to the service class.
(2) The Request is canceled through the Service after 3 (three) minutes after it has been accepted and confirmed by the service partner. The maximum amount payable by the User is calculated individually for each Request, is communicated to the User through the Service interface, and may not exceed the values specified in the Terms of Use.
The rates are valid until 17.12.2024.